At The S-Unit, quality comes first. We strive to provide you with the highest standards of service delivery and products, every day. If you are dissatisfied in any way, we promise to address the matter seriously. For issues concerning upcoming, ongoing or already completed projects, you can contact the Security Advisor of the relevant project. For general issues, you can also contact us directly via [email protected].

Formal complaint

If you would like to file a complaint formally, please email [email protected]. This email automatically reaches all complaint handlers, who will mutually determine who can best handle the complaint.

The complaint handler will send an acknowledgement of receipt and make themselves known as soon as possible, within two weeks at most. Next, the complaint will be assessed, and appropriate further steps will be taken. When the complaint is found to be justified, action will be taken to correct the problem, as well as prevent the problem from reoccurring. If the complaint is deemed unfounded, this finding will be substantiated and explained. In both cases, we ensure your complaint is resolved within two months.